Client FAQ

What are PCA services?

PCA services, or Personal Care Assistant services, help people with activities that may be difficult due to their special health care needs. Personal Care Assistants may help with day-to-day activities, household tasks, non-medical home health services, and intervention for behavior.

How much do services costs?

PCA services are free for most people on medical assistance. Visit our Paying for PCA Services page to learn more.

Do I qualify for PCA services?

In order to qualify to receive PCA services and at-home care you need to be on Medical Assistance or MinnesotaCare (pregnant women and children under age 21) and have a need for personal care services – meaning you need help with your daily activities such as bathing, grooming, dressing, or participating in the community because of special health care needs including behavioral needs.

Do you work with children?

Yes, we work with people of all ages.

Can I qualify for medical assistance?

The best way to tell if you qualify for medical assistance is to contact your county human services department. There are income and asset guidelines, but even if you have too much income, you may still qualify after paying a copayment. Visit our Paying for PCA Services page to learn more.

How many hours of service will I get?

It is difficult to tell how many PCA hours any one person will receive. Typically, people get anywhere from 2 to 6 hours per day, but some people get as much as 10 hours per day or more. It all depends on your needs as determined at the PCA assessment.

How do I get a PCA assessment?

Contact Best Home Care so we may determine your program eligibility and gather information. We will then provide you the phone number to request a PCA Assessment.

How long does the county have to complete a PCA assessment?

Agencies have up to 30 days to conduct the assessment from the time it is requested. So, it is important to request an assessment as soon as possible.

What will happen at the PCA assessment?

At the assessment, a nurse will ask you a number of questions to determine your needs. Based on your answers to the nurse’s questions, you will be given a home care rating if you are eligible and you will be authorized for a number of hours based on that rating.

My PCA hours were cut, what can I do?

If your PCA hours were reduced, you have the right to make an appeal. You may use our appeal to state agency form, and if you need help completing the form please contact us.

My PCA hours were cut, what will happen now?

If your PCA hours are reduced, state law requires them to be continued at the level prior to the reduction for 10 days of the new service authorization. If you appeal, your hours can be maintained at their pre-reduction level until the appeal is complete.

Can my PCA come with me to church?

Your PCA can accompany you to church or any other community activity. The goal of PCA services is to help people be independent at home and active in the community.

Can my PCA come with me to doctor’s appointments?

Your PCA can come with you to doctor appointments and can even help you make them if necessary.

Do I have to use my PCA hours every day?

No, you will be assessed for a daily amount of PCA hours, but you can use them flexibly as necessary. For example, you may choose to get help just two or three days per week; or if you are a parent, you may choose to use a greater number of hours during the summer but less during the school year.

Can my PCA work with me while I am in the PCA’s home?

Unfortunately, according to state requirements, PCA services cannot be billed for if they are delivered in the PCA’s home. The one exception to the rule is when the PCA and recipient live together.

Employee FAQ

What are the training requirements for being a PCA?

Before being enrolled as a PCA worker, you must take and pass standardized PCA training and an exam. There is also an option to test out of the exam if you have previous experience in the field.

How difficult is the PCA examination?

If you take the training modules, the test is relatively simple. The test is a 25 question multiple choice examination and you have to get 20 questions correct to pass. You can take the test as many times as you need (without penalty) in order to pass.

Can I be the PCA for my minor child?

No, the parents and stepparents cannot be the PCA for their minor children or stepchildren. However, you can be the PCA for your adult child.

Can I be the PCA for my spouse?

No, you cannot be the PCA for your spouse.

Do you have direct deposit?

Yes, we do offer direct deposit.

What are your pay periods?

We pay every two weeks. However, if you have an emergency, you may request an emergency mid pay period check.

I was disqualified during the background study, what can I do?

If you are disqualified to work as a personal care assistant, you will have an opportunity to appeal the disqualification. If you are unsure about how to do that, we are happy to assist you.

How do I turn in my timesheets?

We accept timesheets by fax, email, and the homecare timesheets app. You can even drop off your timesheet if necessary. It is Best Home Care’s goal to make working and receiving services at our company easy and convenient.