FAQ

Client Frequently Asked Questions About PCA Services

Can my PCA be paid for the time spent driving me to my appointments?
Yes, your PCA can be paid for the travel time your PCA spends accompanying you while you are being transported to the destination where your PCA will assist you in the community (Doctor\'s Appointment, Church, Etc.). It is our company policy that PCA\'s should not transport you in their personal vehicles for insurance reasons. Instead, you should take public transportation, metro mobility, or have the PCA drive your vehicle.
Can my PCA come with me to church?
Your PCA can accompany you to church or any other community activity.
Can my PCA come with me to doctor’s appointments?
Your PCA can come with you to doctor appointments and can even help you make them if necessary.
Can my PCA work with me in the PCA’s home?
Unfortunately, according to state requirements PCA services cannot be billed for if they are delivered in the PCA’s home. The one exception to the rule is when the PCA and recipient live together.
Do I have to use my PCA hours every day?
No, you will be assessed for a daily amount of PCA hours, but you can use them flexibly as necessary. For example, you may choose to get help just two or three days per week; or if you are a parent you may choose to use a greater of number of hours during the summer but less during the school year.
Do I qualify for medical assistance?
The best way to tell if you qualify for medical assistance is to contact your county human services department. There are income and asset guidelines, but even if you have too much income you may still qualify after paying a copayment.
Do I qualify for PCA services?
In order to qualify to receive PCA services you need to be eligible for Medical Assistance or MinnesotaCare (pregnant women and children under age 21) and have a need for services. Meaning you need help with your daily activities such as bathing, grooming, dressing, or participating in the community because of special health care needs including behaviors.
Do you accept private pay?
We accept private pay for Homemaking Services but we do not accept private pay for PCA Services. You will need to apply for Medical Assistance.
Do you work with children?
Yes we work with people of all ages.
How do I file for Disability in Minnesota?
There are multiple ways you can apply for Social Security disability in Minnesota. You can:
1. Apply in person at a SSA field office (the SSA’s office locator can help you find the Social Security office location closest to you.)
2. Telephone the SSA’s customer service line at (800)772-1213. You can make an appointment to apply for disability in person or via telephone.
3. Go to the SSA’s website to apply for SSD online (note that SSI applications can’t be completed online.)
How do I get a PCA assessment?
Contact our agency so we may determine your program eligibility and gather information. We will then refer you to the appropriate agency to request a PCA assessment.
How long does the county have to do a PCA assessment?
After we send a PCA referral to the county they have 30 days to conduct the assessment but quite often an assessment is done before 30 days.
How many hours of service will I get?
It is difficult to tell how many PCA hours any one personal will receive. Typically people get anywhere from 2 to 6 hours per day, but some people get as much as 10 hours per day or more. It all depends on your needs as determined at the PCA assessment.
How much do services costs?
PCA services are free for most people on Medical Assistance.
I am going out of town, can I receive PCA services while I am outside of Minnesota?
Yes, you can. Generally speaking you can receive PCA services while you are outside of Minnesota for educational or training purposes, employment or vacation. However, you cannot receive PCA services if you are outside of the United States.
My PCA hours were cut, what can I do?
If your PCA hours were reduced or eliminated or if you feeel that you did not get a fair assessment you have the right to a PCA Appeal.
My PCA hours were cut, what will happen now?
If your PCA hours are reduced state law requires them to be continued at the level prior to the reduction for 30 days of the new service authorization.
What are PCA services?
PCA services or Personal Care Assistant services are a type of non-medical Home Care Service that helps people with activities that may be difficult due to their special health care needs. PCAs help people with dressing, bathing, grooming, and with getting to and from the doctor\'s office or church.
What will happen at the PCA assessment?
At the PCA assessment a nurse will ask you a number of questions to determine your needs. We developed Your PCA Assessment to outline and help with the process.

Employee Frequently Asked Questions About PCA Services

Can I be the PCA for my adult child?
Yes you can! However if your adult child cannot direct their own care they will need a \"Responsible Party\". You can still be your adult child\'s PCA but you will need someone else to act as \"Responsible Party\". You cannot be your adult child\'s PCA and Responsible Party.
Can I be the PCA for my grandparents?
Yes you can! However if your grandparents cannot direct their own care they will need a \"Responsible Party\". You can still be your grandparents PCA but you will need someone else to act as \"Responsible Party\". You cannot be your grandparent\'s PCA and Responsible Party.
Can I be the PCA for my minor child?
Generally, parents and step parents CANNOT be the PCA for their minor children. Parents CAN be the PCA for their children who are over 18, and there are limited exceptions to the general rules. Programs that allow parents and step parents to be the PCA for their minor children are the Consumer Directed Community Supports Service; the Family Support Grant; and the Consumer Support Grant. Contact the county you live in to learn more.
Can I be the PCA for my parents?
Yes you can! However, if your parents cannot direct their own care they will need a \"Responsible Party\". You can still be your parents PCA but you will need someone else to act as \"Responsible Party\". You cannot be your parent\'s PCA and Responsible Party.
Can I be the PCA for my spouse?
Generally, you CANNOT be the PCA for your spouse. There are limited exceptions to the general rules. Programs that allow spouses to be the PCA for their wife or husband are the Consumer Directed Community Supports Service; the Family Support Grant; and the Consumer Support Grant. Contact the county you live in to learn more.
Can I get paid to care for a family member?
In Minnesota you can be paid to care for a family member with a few limited exceptions for spouses and minor children that are discussed below. Give us a call with the name and birth date of your family member. If they are eligible we will send a PCA referral to the county and then hire you to be their PCA. When the county completes the assessment (typically after 30 days) you will be able to start working the number of hours the county determines. Contact us to get started.
Do you have direct deposit?
Yes, we do offer direct deposit. You will find a direct deposit form on the employees page of our website.
Do you offer benefits?
We offer our employees AFLAC enrollment which can be used to help with child care costs, office visits, medication reimbursment and more.
How difficult is the PCA examination?
If you take the training modules the test is relatively simple. The test is a 25 question multiple choice examination and you have to get 20 questions correct to pass. You can take the test as many times as you need to in order to pass without a penalty. You can find a link to the PCA test and examination on the employees page of our website.
How do I turn in my timesheets?
We accept timesheets by fax or email, and you can always drop it off if you do not have access to a fax machine or email.
How much do you pay?
Our pay rates vary based upon a number of factors. We consider your experience, and the number of hours the client you are working with receives among other factors when making an offer regarding compensation. We strive to pay the highest wage possible and to be fair.
I have been helping a friend or family member for a long time without being paid. How can I be their PCA?
Have your friend or family member give us a call with their name and birth date. If they are eligible we will send a PCA referral to the county and then hire you to be their PCA. When the county completes the assessment (typically after 30 days) you will be able to start working the number of hours the county determines. Contact us to get started.
I was disqualified during the background study, what can I do?
If you are disqualified to work as a PCA you will have an opportunity to appeal the disqualification. We have prepared the Sample Request For Reconsideration of Disqualification to help potential employees prepare and appeal. If you are still unsure about what to do contact us.
What are the training requirements for being a PCA?
Before being enrolled as a PCA worker, you must take and pass standardized PCA training and an exam. There is also an option to test out of the exam if you have previous experience in the field.
What are your pay periods?
We pay every two weeks.